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This term refers to widespread technical disruptions affecting Verizon's cellular and internet services. Verizon is one of the largest telecommunications providers in the United States, and outages often impact millions of users' ability to make calls, send texts, or access data.
Search interest spiked on January 14 and 15, 2026, due to a significant service disruption concentrated in the Northeastern United States, particularly affecting New York, Washington D.C., and Philadelphia. The company confirmed that a third-party fiber cut combined with a software glitch in a regional core routing center caused thousands of users to experience 'SOS mode' or total signal loss.
Affected customers expressed significant frustration on social media, especially those working remotely who relied on hotspots. Critics pointed to the increasing frequency of such 'single point of failure' events in national infrastructure, while others praised the speed of the restoration, which was mostly completed within six hours.